“Shake a new cocktail for PMs at the VM Bar!” – Engage with your project managers and guarantee the success of your vendor recruitment
Vendor Managers face a permanent obstacle of project managers having predisposed ideas concerning translation resources. These are preferences based on past experiences with a given team, a habit of using a given resource, risk aversion, personal relations with certain vendors, etc. This is obviously fine in cases where resources provide continuously high quality or the translation company isn’t seeing increased project volume, starting new accounts, working with new clients.
But once this situation changes or the company adopts a more active approach, project managers can actually create major risks for the translation company by excessive reliance on a few resources – resulting in low quality from overused translators, lack of capacity, limited flexibility making it difficult to fulfill challenging deadlines, etc.
At the same time, the conservative approach of project managers is also understandable in many ways – PMs often feel directly responsible for quality issues, late deliveries, communication problems that can be encountered with resources that are new to the company.
As is often the case in business, a balance needs to be made between the future-focused approach of management and the conservative strategy of project managers based on front-line experience. In this presentation, we would like to present a case study of an approach we have recently adopted in which the success of the recruitment and integration of new resources is ensured at each stage, with full engagement with the “target” project managers.