Being a human Vendor Manager in a world of Artificial Intelligence
Would you like your vendors to be more loyal and communicative, more open to feedback, and more flexible when it comes to working hours, deadlines and rates? By implementing the five tools of human vendor management you will be able to build a reliable team of core vendors, better evaluate them, be aware of potential problems and plan more efficiently.
We are all experiencing how artificial intelligence (AI) affects our lives. And we have all thought about how AI will impact our future work in the translation industry. To put it in other words, we have all thought about “the” question: Will we be replaced by machines? Machines are more efficient, less prone to error, better organised and less complicated than human beings. However, there is one skill they will never be able to learn: being human.
For a moment, let us forget about matrixes, engines, automation, evaluation and all those other heavily-loaded terms. Instead, let us get to know five simple tools that will help you be a human Vendor Manger in a world of AI. The best part about these tools: They are all free!
1. Develop a relationship
Treat your vendors like a partner in your private life. When you like someone, you do not go ahead, ask them to marry you and expect them to say yes immediately and be bound to you until eternity. You have to show interest in their needs and hopes, their strengths, weaknesses and be there for them when they need you. They have to get to know you before they can trust you. And vice versa!
2. Ask questions & listen
Unfortunately, most people talk when you actually wish them to listen. In case they do listen, they don’t listen with the intent to understand; they listen with the intent to reply. As a human Vendor Manager, you want to actually hear what your vendors have to tell you.
3. Introduce yourself & your team
People communicate with each other without ever having heard the other person’s voice or seen their face. Why not introduce yourselves?
4. Use magic words
“Thank you”, “Great job”, “How are you” “… because …” will change the way vendors see you and will lead to a more cooperative business relationship.
5. Give them purpose
Why do we do the work that, for many of us, occupies most of our waking hours? The purpose of work is a much deeper one than money. Giving purpose to vendors, in-house linguists and employees will make work a happier and more motivating place, and thereby change the world a tiny bit for the better.